Pilot provider terms
Fair leads, clear expectations.
These draft principles describe the intended commercial relationship with StayFix providers during the South-East Queensland pilot.
Provider eligibility
Providers must give accurate business, ABN, insurance, service-area and credential details. They must hold every licence, permit and refrigerant, electrical, plumbing or other accreditation required for accepted work and immediately report any lapse or restriction.
What an accepted lead means
An invitation lets a provider submit an indicative quote from an anonymised brief at no charge. StayFix may verify the provider and present the quote to the customer, but does not guarantee selection, that the customer will proceed, or that the preliminary description will replace direct discussion or a site inspection. If the customer selects a paid lead, customer contact and full job details are released only after the disclosed lead fee clears. A founding or other $0 lead unlocks without payment.
Lead charges and memberships
Pay-as-you-go providers have no recurring fee. The selected provider pays the lead fee disclosed in its invitation before customer details unlock. Pro Partner is $79 AUD per month, renews automatically until cancelled and currently provides 25% lower lead fees, priority postcode alerts and an enhanced profile. Stripe securely processes StayFix payments; StayFix does not receive card details. Providers can request cancellation through StayFix support, effective from the end of the paid billing period unless applicable law requires otherwise. Customer job payments remain directly between the customer and provider and are not processed by StayFix.
Invalid lead credits
StayFix may credit a confirmed duplicate, materially false contact details, a job outside the disclosed service area, or a job already assigned before the provider paid. A customer postponing work, not answering immediately, negotiating the scope, or deciding not to proceed does not by itself make a selected lead invalid. Requests are assessed case by case and do not limit any rights that cannot lawfully be excluded.
Independent businesses
Providers quote, schedule, contract, invoice, warrant and perform work as independent businesses. StayFix introduces the parties and does not employ providers, set the final customer price, supervise the work or become a party to the service contract.
Customer information
Provider access to customer information is limited to assessing and servicing the accepted job. It must not be sold, retained unnecessarily or used for unrelated marketing without appropriate consent.
The three-provider promise
StayFix may invite an initial batch of up to five relevant businesses in stages but accepts no more than three active quotes for each request. Only the customer-selected provider receives the customer’s contact and complete job details, protecting privacy and giving each provider a realistic chance to win.
Draft dated 13 September 2026 · StayFix is independent of and not endorsed by Airbnb.